Information & Resources

Information and resources on counselling and support in New Zealand, conflict resolution, working through family conflict, separation, divorce, new zealand fdr process, help for your children, care of children act, guardianship issues, relationship property issues and all other support bodies in New Zealand.

Counselling and Support Resources

Call any mediator on this website for more information. See below some of the available counselling and support services available in New Zealand for families.

Counselling and support


FREEPHONE: 0800 BARNARDOS (0800 227 627)

Lifeline Aotearoa

FREEPHONE: 0800 543 354
Available 24 hours, 7 days a week. Includes Chinese Lifeline for Mandarin and Cantonese speakers 0800 888 880.


FREEPHONE: 0800 299 100
Counselling and support for children of all age groups, weekdays 9 am – 5 pm.

Family Works

FREEPHONE: 0508 TO HELP (0508 864 357)
Provided by Presbyterian Support Services.
Parenting and domestic violence programmes; family and child counselling.

Home and Family Counselling

09-630 8961
344 Mt Eden Rd, Mt Eden 1024
Community-based counselling service providing professional counselling to individuals, couples and groups.

Relationships Aotearoa

FREEPHONE: 0800 RELATE (0800 735 283)

Māori Women’s Welfare League

Phone 04 473 6451
Whānau Toko I Te Ora parenting programme for under five-year-olds. Branches throughout New Zealand.

Women’s Refuge

FREEPHONE: 0800 REFUGE (0800 733 843)


FREEPHONE: 0508 744 633
National domestic abuse information and support helpline. Daily 9 am – 11 pm

National Network of Stopping Violence Services

Violence and abuse prevention programmes; and support and education programmes.

Salvation Army

Welfare (food parcels/furniture/clothing), Education & Employment Training, Home care.
Accommodation:  supportive accommodation for people with a range of needs.  Short term and crisis care emergency housing for families and people living alone. Early Childhood Education Centres.
Pre-school Groups
. Youth Programmes

Alcoholics Anonymous

Counselling, meetings, support for families, support in prisons. Assistance in identifying the problem

Al-Anon Family Groups NZ

2/78 Pitt St
Auckland 1010

09 379 4871
Al-Anon has one purpose: to help families of alcoholics. We do this by practicing The Twelve Steps, by welcoming and giving comfort to families of alcoholics, and by giving understanding and encouragement to the alcoholic. We believe that alcoholism is a family illness and that changed attitudes can aid recovery.

Drug & Alcohol Helpline

0800 787 797
The Alcohol Drug Helpline is an information, referral and intervention service.
We offer you free confidential information, insight and support on any problem, issue or query you have about your own or someone else’s drinking or drug taking.

Narcotics Anonymous

NA offers recovery from the effects of addiction through working a 12-step programme, including regular attendance at group meetings. The group atmosphere provides help from peers and offers an ongoing support network for addicts who wish to pursue and maintain a drug free lifestyle.

Helplines for young people

What’s Up (Barnardos)
0800 Whats up?

FREEPHONE: 0800 WHATS UP (0800 942 8787)
For children up to 18 years of age. Available 1 pm – 11 pm daily.
Kids and teenagers can talk with professional counsellors.

Kidsline (Lifeline Aotearoa)

FREEPHONE: 0800 KIDSLINE (0800 543 754)
For children up to 14 years of age. Daily after school 4 pm – 6 pm
Kids can talk with teenage volunteers, who are supervised by adults.


FREEPHONE: 0800 376 633
Free txt: 234
Confidential youth help and information. For intermediate aged kids and older.

More Information

Family Services Directory

Comprehensive listing of organisations that can help. Search in your region for the service you need.

Citizens Advice Bureau

FREEPHONE: 0800 FOR CAB (0800 367 222) Offices throughout New Zealand.

Community Law Centres

Free legal advice and information. There are 24 centers throughout New Zealand and many outreach clinics.

Finding helpful books and websites

Ask at your local library or a Parenting Through Separation provider about books and websites that might help you or your children. Two helpful websites overseas are:

Family Relationships Online Australia